SHIFT YOUR MINDSET AND UNLOCK BREAKTHROUGH TRANSFORMATION.
Transformation begins in the mind, with people at the core of organizational change. We guide individuals to navigate change.
Even the most advanced strategy or technology delivers results only when people embrace and adopt change. MindShiftCM equips teams and leaders to thrive in the new way of working - backed by proven tools and deep experience.
OUR APPROACH
Discovery & Alignment
Discovery & Alignment
Discovery & Alignment
Understand before you transform
- Assess your current state: culture, systems, and leadership readiness.
- Identify key challenges, opportunities, and stakeholder needs.
- Align on a vision, goals, and success metrics.
Design & Activation
Discovery & Alignment
Discovery & Alignment
Design the path to drive change
- Create change strategy and communication plan.
- Equip leaders and teams with the tools, training, and support to succeed.
- Launch pilots, establish feedback loops, and accelerate early wins.
Sustain & Evolve
Discovery & Alignment
Sustain & Evolve
Embed change to build resilience
- Reinforce new mindsets, systems, and behaviors.
- Monitor progress, celebrate milestones, and continuously adapt.
- Foster a culture of learning and continuous improvement.
OUR RECENT SUCCESSES
Accelerated organizational GenAI adoption by launching a high-impact Community of Practice that surpassed engagement targets and fostered cross-collaboration and learning worldwide
Advanced enterprise productivity through strategic job design and organization structure recommendations for a $100M+ transformation initiative
Delivered mission-critical change for a provincial system rollout impacting 1600+ users - on time, on budget and with full stakeholder alignment
Enabled leadership efficiency via targeted coaching for executives and frontline managers, driving measurable time and cost savings during core system implementation
why choose us?
At MindShiftCM, we specialize in guiding organizations through highly complex change initiatives – spanning multiple industries and at enterprise-level transformations. Through our experience, we have identified several critical factors that consistently drive successful outcomes.
We believe in the importance of a customized approach to every project. A customized approach to change management recognizes that every organization’s culture, goals, and people are unique. By tailoring strategies to align with specific contexts, readiness levels, and stakeholder needs, it ensures higher engagement, smoother adoption, and stronger results.
Being agile and proactive in change management is important because it enables organizations to anticipate and adapt to shifting conditions before they become obstacles. Our agile and proactive approach allows us to anticipate potential risk early, adjust strategies in real time, and engage people continuously. This minimizes resistance, reduces disruption, and builds organizational resilience.
Empathetic leadership is essential to successful change. At MindShiftCM, we reinforce empathetic leadership by helping leaders to connect with people on a human level throughout the change journey. We design people-first strategies, create safe spaces for dialogue, and guide leaders in responding to resistance with understanding. At MindShiftCM, we believe that when people feel heard, valued, and supported, they will be more likely to engage, adapt, and thrive. By fostering trust, clear communication, and emotional connection, empathetic engagement transforms resistance into resilience—and change into progress.
At MindShiftCM, we approach change management with an integrated and people-centric focus because successful transformation depends on aligning systems, processes, and people. When change efforts are siloed, they often fail to gain traction. A people-centric approach ensures that communication, training, leadership, and culture are integrated into every stage of the change journey. This holistic focus drives adoption, minimizes disruption, and builds lasting capability for future change.
At MindShiftCM, we believe that data-driven decision-making is crucial in change management because it transforms assumptions into evidence-based action. By using data to measure readiness, track adoption, and assess impact, leaders can identify what is working, where resistance exists, and which interventions drive the greatest results. This allows for timely adjustments and more targeted support, improving efficiency and outcomes.
Working with change management resources who have a solid track record is important as this demonstrates practice experience, tested methodologies, and the ability to navigate real-world challenges—not just theory. Working with change management resources with a history of successful change initiatives brings reassurance to stakeholders and leadership teams as well. At MindShiftCM, we have successfully delivered on several complex change initiatives, spanning across multiple industries and at an enterprise-level. We are certified in Prosci ADKAR and have training in adult learning theory.
what our clients are saying
"Nancy (of MindShiftCM) is a consummate professional and an expert in the area of organizational change management. I had the pleasure of working with Nancy on a mission critical, time sensitive COVID19 implementation for Toronto Public Health. On such a demanding project it was a relief to have someone as skilled as Nancy identifying and mitigating adoption risks. Nancy was able to work effectively across our entire range of stakeholders, from our executive Steering Committee to the people on the front line. She would be a great addition to any project team with complex change management issues to navigate."
Greg Kalyta, Director - Healthcare Technology Consulting, EY
"Nancy has been the driving force behind Manulife’s global GenAI Enablement Community of Practice (CoP), transforming a bold idea into one of the most vibrant and impactful communities in our organization. In just 2 months, she built a thriving network which grew to over 1,700 members. It is now one of the fastest-growing and most engaged communities across Manulife.
Her leadership has directly contributed to advancing AI literacy, peer learning, and practical adoption of tools like ChatMFC and Copilot Chat. Through thoughtfully curated events and resources, the CoP continues to empower colleagues to explore and apply AI in meaningful ways. What truly sets Nancy apart is her ability to engage leaders and teams across the enterprise. She built strong, trusted relationships with stakeholders and introduced the idea of forming a core leadership team to guide the CoP. This approach proved critical to its success. Under her guidance, this team was established with clear roles and responsibilities, ensuring sustainability and strategic alignment. Nancy’s work has exceeded expectations. Not only in execution, but also in lasting impact. She created a scalable model for change that has stood the test of time and directly supports Manulife’s position as a leader in AI transformation. Collaborative, strategic, and deeply knowledgeable, Nancy exemplifies what it means to lead with purpose and expertise. Her contributions have made a measurable difference and continue to shape how we learn, connect, and innovate with AI.”
Olya Taran, AVP - AI Adoption, Manulife
"I had the pleasure to work closely with Nancy, who led change management for the Electronic Medical Record (EMR) implementation for the City of Toronto. Nancy quickly understood the City environment and had a results driven performance style by identifying project gaps and implementing strategies to rally stakeholders to mitigate change impact with a high buy-in rate. She was great at understanding her client needs and developing the change management plan. She has always been an excellent team player, possessing a collaborative style and delivering at a high pace. Nancy is a great asset for any project team and any organization. ”
Rafael Robles, Project Manager, City of Toronto
Contact Us
Direct Email: nancy@mindshiftcm.com
This website uses cookies.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.