Innovation is the ability to see change as an opportunity - not a threat
Steve Jobs
"Nancy (of MindShiftCM) has been the driving force behind Manulife’s global GenAI Enablement Community of Practice (CoP), transforming a bold idea into one of the most vibrant and impactful communities in our organization. In just 2 months, she built a thriving network which grew to over 1,700 members. It is now one of the fastest-growing and most engaged communities across Manulife.
Her leadership has directly contributed to advancing AI literacy, peer learning, and practical adoption of tools like ChatMFC and Copilot Chat. Through thoughtfully curated events and resources, the CoP continues to empower colleagues to explore and apply AI in meaningful ways.
What truly sets Nancy apart is her ability to engage leaders and teams across the enterprise. She built strong, trusted relationships with stakeholders and introduced the idea of forming a core leadership team to guide the CoP. This approach proved critical to its success. Under her guidance, this team was established with clear roles and responsibilities, ensuring sustainability and strategic alignment.
Nancy’s work has exceeded expectations. Not only in execution, but also in lasting impact. She created a scalable model for change that has stood the test of time and directly supports Manulife’s position as a leader in AI transformation.
Collaborative, strategic, and deeply knowledgeable, Nancy exemplifies what it means to lead with purpose and expertise. Her contributions have made a measurable difference and continue to shape how we learn, connect, and innovate with AI.”
-Olya Taran, AVP, AI Adoption, Manulife
